Returns & Exchange
At Hans Couture we take pride in providing quality products, however, we understand customer satisfaction is never guaranteed. If for some reason you are not satisfied with your purchase, we will gladly accept your return for a refund, store credit or exchange within 7 business days along with the return form. If you have any difficulty, please send an email to [email protected] or call us at 1 868 342-0826.
Returned items must meet these requirements:
- Returned within 7 business days of receipt of receiving your order.
- In original packaging, unworn condition, free of makeup stains and free of odor.
- Accompanied by this return form.
- We reserve the right to limit or refuse any return.
Non-returnable items include (refunds/store credit not accepted):
Sale items, Gift cards, undergarments, swimwear, bodysuits, cover-ups
Returns & Shipping:
Customers are responsible for a shipping fee of $30 to have purchase returned back to Hans Couture. Our courier will pick up return and upon inspection of product a decision will be made by management.
Return Processing time:
Once we have received your package, your return will be processed within 5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may take additional time to process your refund which is typically 2-5 business days. Original shipping fees are non-refundable.